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Feoro Flagship Store
123 Fashion Street, Bandra West
Mumbai, Maharashtra 400050
India
Store Hours
Monday - Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM
Public Holidays: Closed
Frequently Asked Questions
Orders
▶How do I track my order?
You can track your order by visiting the 'My Orders' page and clicking on the 'Track Order' button. You'll receive tracking updates via email and SMS.
▶Can I modify my order after placing it?
Orders can be modified within 2 hours of placement. Please contact our support team immediately if you need to make changes.
▶How long does delivery take?
Standard delivery takes 5-7 business days. Express delivery (2-3 days) is available at checkout for select pincodes.
Payment
▶What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) for eligible orders.
▶Is my payment information secure?
Yes, we use industry-standard encryption and work with Razorpay, a PCI-DSS compliant payment gateway.
▶When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned item. The amount will be credited to your original payment method.
Shipping
▶Do you ship internationally?
Currently, we only ship within India. International shipping will be available soon.
▶Do you offer any discounts?
Yes! Purchase for over ₹1,200 and get an additional 10% discount automatically applied at checkout.
▶Can I change my delivery address?
Address changes can be made before the order is shipped. Please contact support immediately to update your address.
Returns & Exchanges
▶What is your return policy?
We offer a 30-day return policy. Items must be unworn, in original packaging with all tags attached.
▶How do I initiate a return?
Visit 'My Orders', select the order, and click 'Return Item'. Follow the instructions to schedule a pickup.
▶Can I exchange for a different size?
Yes, exchanges are available for different sizes within 30 days. The exchange process is free of charge.